Terms and conditions

Ben Lomond Alpine Resort

Last updated: 14 September 2026

Lift Pass, Rental, Lesson, Season Pass Membership and Snow Activity Terms and Conditions

These Terms and Conditions apply to all lift passes, Season Pass Memberships, rental equipment, lessons, snow play activities, toboggan hire, snow chains, promotional products, payment plans and any other products or services purchased from Ben Lomond Alpine Resort Pty Ltd.

By purchasing a product or service from Ben Lomond Alpine Resort, making an online booking, collecting or using a product, entering our facilities, or participating in an activity, you acknowledge and agree to these Terms and Conditions.

Where a product is purchased on behalf of another person, the purchaser is responsible for ensuring that the participant is made aware of and complies with these Terms and Conditions.

Important Season Pass Membership Conditions

Season Pass Memberships are non-refundable except where a refund or other remedy is required by law. Where an eligible membership includes the BLAR Snow Guarantee, 30 or fewer Lift Operating Days in the applicable declared winter season will trigger a credit for the immediately following declared winter season, subject to Section 17.

1. About Us

Ben Lomond Alpine Resort Pty Ltd ABN: 74 650 281 431

Referred to in these Terms and Conditions as “BLAR”, “we”, “our” or “us”.

BLAR operates alpine activities and associated services at Ben Lomond, Tasmania.

2. Assumption of Risk and Dangerous Activities

Snow sports and alpine activities are inherently dangerous.

By purchasing a lift pass, rental equipment, lesson or snow activity product, or participating in activities at Ben Lomond, you acknowledge and accept that skiing, snowboarding, tobogganing and other alpine activities involve inherent and obvious risks that may result in serious injury or death.

Risks include, but are not limited to:

Collisions with other participants.
Collisions with natural or man-made objects.
Lift towers, fences, signs, snowmaking equipment, hydrants and machinery.
Variable snow, ice and surface conditions.
Rocks, vegetation and other natural hazards.
Rapidly changing weather.
High winds, whiteout, fog and low visibility.
Falls on steep, uneven, icy or slippery terrain.
Terrain variations including bumps, holes and drop-offs.
Mechanical or equipment failure.
The conduct or negligence of other participants.

To the extent permitted by law, including applicable Australian Consumer Law and Civil Liability legislation, you acknowledge that snow sports are dangerous recreational activities and voluntarily assume the risks associated with participating in alpine activities.

You are responsible for assessing whether terrain, weather and snow conditions are appropriate for your ability and experience.

3. Waiver and Release

To the fullest extent permitted by law, you:

Acknowledge and voluntarily accept the inherent and obvious risks associated with snow sports and alpine activities.
Release BLAR, its directors, employees, contractors and agents from liability for injury, loss or damage arising from risks that may lawfully be excluded.
Agree not to make a claim against BLAR in respect of injury or damage resulting from inherent or obvious risks to the extent permitted by law.
Accept responsibility for your own conduct and participation.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

All participants must complete and accept any required waiver before receiving or using a lift pass, rental equipment or lesson.

Parents or legal guardians must complete required waivers on behalf of minors where applicable.

No waiver, no participation.

4. Lift Pass Conditions

Lift passes and Season Pass Memberships:

Are non-refundable except where required under Australian Consumer Law or expressly provided for under these Terms and Conditions.
Are non-transferable unless otherwise expressly approved by BLAR.
Must be worn, carried or displayed as directed.
Remain the property of BLAR.
May only be used by the person to whom they were issued.
May be cancelled without refund where they are misused, shared, transferred without approval or obtained fraudulently.

BLAR reserves the right to:

Open or close lifts at any time.
Place lifts on wind hold or operational hold.
Delay lift opening.
Close lifts early.
Restrict terrain access.
Alter operating hours.
Suspend or modify operations due to weather, snow conditions, safety, staffing, mechanical, electrical, operational or other circumstances.

Weather, snow conditions and lift operations can change rapidly.

The purchase of a lift pass does not guarantee that every lift, trail or area will be available.

Unless otherwise required by Australian Consumer Law, refunds or compensation will not automatically be provided because of:

Weather conditions.
Insufficient snow.
Snow quality.
Reduced snow coverage.
Partial lift closures.
Wind holds.
Mechanical interruptions.
Power interruptions.
Road closures or restrictions.
Limited terrain.
Reduced operating hours.
Changes in operating conditions.

Season Pass Memberships are valid only for the declared winter season for which they are issued unless BLAR expressly provides otherwise in writing or a specific Snow Guarantee credit applies under Section 17.

Unused days on a Season Pass Membership have no cash value and cannot be transferred to a subsequent season unless expressly approved by BLAR or a specific credit applies under these Terms and Conditions, including the Snow Guarantee in Section 17.

5. Rental Equipment Conditions

When hiring skis, snowboards, boots, helmets, clothing, toboggans, snow chains or other equipment from BLAR, you agree that:

Equipment is used at your own risk.
You will use the equipment only for its intended purpose.
You will follow all instructions provided by BLAR.
Equipment must be returned by the agreed date and time.
You are responsible for the equipment while it is in your possession.
You are responsible for loss, theft or damage beyond reasonable wear and tear.
Additional charges may apply for equipment that is damaged, lost, stolen or returned late.

Helmets may reduce the risk or severity of some injuries but cannot prevent all injuries.

You must advise BLAR staff if rental equipment does not fit correctly, appears damaged or is unsuitable before using it.

You must not knowingly use damaged or unsuitable equipment.

To the extent permitted by law, BLAR is not responsible for injury arising solely from improper use of rental equipment, failure to follow instructions or risks inherent in the relevant activity.

6. Toboggan and Snow Play Conditions

Tobogganing and snow play must only occur in areas where those activities are permitted by the relevant land manager and must comply with all signage and directions.

Participants must:

Follow all staff, ranger and signage instructions.
Supervise children appropriately.
Use equipment safely.
Maintain control.
Avoid collisions with people, objects and infrastructure.
Assess conditions before participating.
Stop participating where conditions become unsafe.

Reckless, dangerous, abusive or inappropriate behaviour may result in removal from an activity or refusal of further service without refund, subject to Australian Consumer Law.

Snow play and tobogganing are alpine activities and involve risks including slippery surfaces, collisions, changing weather and variable snow conditions.

7. Ski and Snowboard Lessons

Lessons are subject to:

Weather conditions.
Snow conditions.
Lift and terrain availability.
Operational requirements.
Instructor availability.
Minimum or maximum participant numbers.
Participant age and ability requirements.

Participants must arrive at the nominated meeting point at the advised time.

Late arrival may result in reduced lesson time or the participant being unable to join the lesson.

A refund will not ordinarily be provided for missed or reduced lesson time caused by a participant arriving late.

Participants must follow instructor directions at all times.

BLAR may move, modify, reschedule or cancel a lesson where required for safety or operational reasons.

Where BLAR cancels a lesson and cannot provide a reasonable alternative or rescheduled lesson, the affected customer may be offered a credit or refund in accordance with these Terms and Conditions and Australian Consumer Law.

8. Code of Conduct

All guests must behave responsibly and respectfully.

Guests participating in snow sports must:

Ski and ride in control.
Give way to people downhill or ahead.
Avoid stopping in blind or dangerous locations.
Observe signs, barriers and closures.
Follow lift operator, instructor, ski patrol and ranger directions.
Follow applicable Alpine Responsibility Code principles.
Use lifts and equipment appropriately.

BLAR may refuse service, suspend or cancel a pass, or require a person to leave BLAR-operated facilities where that person engages in:

Reckless or dangerous behaviour.
Intoxication.
Abuse, harassment or threatening behaviour towards staff or other guests.
Deliberate misuse of equipment or facilities.
Failure to comply with safety instructions.
Fraudulent or unauthorised use of a pass.

No refund will ordinarily be provided where access or participation is cancelled because of the customer’s conduct.

9. Weather, Snow and Road Conditions

Ben Lomond is an alpine environment and conditions can change quickly.

Guests are responsible for checking current:

Weather forecasts.
Snow conditions.
Lift operations.
Road conditions.
Chain requirements.
National Park information.
Travel conditions.

Access to Ben Lomond involves alpine roads where snow chains may be required to be carried or fitted.

You are responsible for:

Carrying suitable snow chains where required.
Ensuring chains are the correct size for your vehicle.
Fitting chains when directed by signage, Parks and Wildlife Service personnel, authorities or when otherwise legally required.
Ensuring your vehicle is suitable for prevailing conditions.
Driving to the conditions.

BLAR is not responsible for:

Road closures.
Road restrictions.
Failure to carry appropriate chains.
Incorrect chain fitting.
Vehicle damage caused by the use or fitting of chains.
Travel delays or disruptions.
A guest’s inability to reach Ben Lomond.

These provisions do not affect rights that cannot lawfully be excluded under Australian Consumer Law.

10. Photography and Media

Photography and filming may occur at BLAR-operated facilities and activities for operational, promotional and marketing purposes.

Where you knowingly participate in promotional photography or filming, you consent to BLAR using that material for reasonable promotional purposes without compensation unless otherwise agreed.

Where practical, guests who do not wish to participate in identifiable promotional photography should notify BLAR staff.

11. Online Purchase Conditions

All online purchases:

Must be paid in full at the time of booking unless otherwise stated.
Are subject to availability.
May require identification when collected.
Are not confirmed until payment has been successfully processed.
Are subject to the conditions applicable to the particular product purchased.

Customers are responsible for ensuring that:

Booking information is correct.
Dates and products selected are appropriate.
Contact details are accurate.
Participants meet any age, ability or other eligibility requirements.

BLAR may correct genuine pricing, description or system errors.

Where an error materially affects an existing purchase, BLAR will contact the customer and provide options consistent with Australian Consumer Law.

12. Refunds, Cancellations and Credits

Refunds will generally only be provided:

Where required under Australian Consumer Law.
Where BLAR cancels a purchased product or service entirely and is unable to provide the purchased service, a reasonable alternative, credit or rescheduled date as permitted by law.

Except where a specific product condition or the Season Pass Membership Snow Guarantee in Section 17 expressly provides otherwise, the following circumstances do not automatically entitle a guest to a refund or credit:

Change of mind.
Weather conditions.
Insufficient snow.
Snow quality.
Reduced snow coverage.
Partial lift closures.
Wind holds.
Mechanical interruptions.
Road closures or access restrictions.
Travel disruption.
Transport issues.
Personal circumstances.
Illness or injury.

Customer Requested Cancellations

Where a customer requests cancellation of a booking and BLAR agrees to provide a refund in circumstances where BLAR is not legally required to provide a refund, a 10% cancellation and refund processing fee will apply to the value being refunded.

The fee reflects administrative and transaction costs associated with processing the original booking, cancellation and refund.

The 10% cancellation and refund processing fee will not apply where BLAR is required to provide a refund under Australian Consumer Law.

Where a credit or rescheduling option is offered instead of a cash refund, BLAR may waive the cancellation fee at its discretion.

13. Illness and Injury Cancellation Policy

BLAR understands that illness or injury can occur unexpectedly.

Where possible, BLAR may provide reasonable options to customers who are genuinely unable to use their booking due to illness or injury.

This policy applies to lift passes, lessons, rental bookings and snow activity products unless a product has separate promotional conditions. It does not create a refund entitlement for Season Pass Memberships, which remain subject to the specific non-refundable conditions in Section 17, except where BLAR expressly approves a discretionary credit or where a remedy is required by law.

Illness or Injury Before the Booking

Where illness or injury occurs before the start of the first day of a booking:

Requests should be submitted as soon as reasonably possible.
Requests for refunds should ordinarily be submitted at least 48 hours before commencement.
Requests received within 48 hours may be considered at the discretion of BLAR management.
Cash refunds are not ordinarily available unless required by Australian Consumer Law.
Tasmanian residents may be eligible for a credit for use during the current declared winter season.
Interstate and international guests may be eligible for a credit, refund or rescheduling option at the discretion of BLAR management.

Travel insurance is strongly recommended, particularly for interstate and international visitors.

Illness or Injury After a Booking Has Commenced

Where illness or injury prevents a customer from continuing to use a multi-day lift pass, lesson or rental booking:

Any approved credit will generally reflect the remaining unused portion of the booking.
Credits will ordinarily be issued for future use rather than as a cash refund.
Cash refunds are not ordinarily available unless required by Australian Consumer Law.

Notification should be provided before the scheduled commencement of the activity on the day for which cancellation or cessation is requested.

Medical Documentation

BLAR may require a valid medical certificate for illness or injury requests.

The medical certificate should:

Be issued by an appropriately registered medical practitioner following a consultation.
Be dated reasonably close to the illness or injury.
State the date of consultation.
Identify the period during which the person was medically unable to participate.
Correspond with the relevant booking dates.

BLAR may request further information where the documentation provided does not reasonably establish an inability to participate in the booked activity.

Medical documentation should ordinarily be submitted within seven days of the cancellation request.

Tasmanian Residents

As Tasmanian residents generally have greater opportunity to reschedule their visit within the declared winter season, cash refunds will not ordinarily be provided for illness or injury unless required by law.

Where approved, credits will generally be valid during the current declared winter season unless BLAR management expressly approves otherwise.

14. Summit Sale – Special Conditions

Products purchased as part of the Ben Lomond Alpine Resort Summit Sale are heavily discounted promotional products and are subject to specific sale conditions in addition to these general Terms and Conditions.

By purchasing a Summit Sale product, the purchaser acknowledges and agrees that:

Summit Sale products are non-refundable, except where a refund is required under Australian Consumer Law.
Summit Sale products are offered at a substantial promotional discount.
The products are sold on the basis that they are available for use throughout the applicable declared winter season, subject to weather, snow conditions, operating conditions and availability.
Summit Sale products do not guarantee particular snow conditions, terrain, lifts or operating days.
Poor weather, insufficient natural or machine-made snow, reduced terrain, lift closures, shortened operating periods or the purchaser choosing not to use the product do not, by themselves, entitle the purchaser to a refund.
Ordinarily, an unused Summit Sale product is forfeited at the end of the season for which it was purchased.
Unused Summit Sale products ordinarily have no remaining cash or credit value after the applicable season.
Summit Sale products cannot ordinarily be transferred into another winter season.

Special 2026 Season Credit

Due to the shortened 2026 operating season, BLAR has elected to provide a one-off goodwill credit for eligible, completely unused Summit Sale products purchased for the 2026 winter season.

Eligible unused Summit Sale products will be transferred or credited for equivalent use during BLAR’s 2027 declared winter season.

This credit:

Is provided as a goodwill measure.
Does not constitute a cash refund.
Does not alter the original non-refundable nature of the Summit Sale.
Does not establish an entitlement to future season transfers.
Applies only to eligible Summit Sale products that remained completely unused during the 2026 season.
Is valid only during BLAR’s 2027 declared winter season.
Remains subject to weather, snow, operating conditions, availability and BLAR’s applicable Terms and Conditions.
Cannot be redeemed for cash.
Cannot be transferred beyond the 2027 declared winter season.

The customer is responsible for redeeming the credited product during the 2027 declared winter season.

If the credited product is not used during the 2027 declared winter season, it will expire and be forfeited.

No refund, further credit, extension or transfer into the 2028 or any subsequent winter season will be provided, except where required under Australian Consumer Law.

15. Promotional and Discounted Products

BLAR may offer promotional, discounted, early-bird, package or limited-sale products from time to time.

These products may have additional conditions including:

Specified validity periods.
Date restrictions.
Non-refundable conditions.
Non-transferability.
Redemption deadlines.
Quantity restrictions.
Exclusion dates.
Product-specific cancellation conditions.

Any special conditions disclosed at the time of purchase form part of these Terms and Conditions.

Where promotional conditions conflict with the general conditions, the specific promotional conditions will apply to the extent permitted by law.

Nothing in a promotional condition excludes rights that cannot lawfully be excluded under Australian Consumer Law.

15.1 2027 Winter Membership Private Lesson Giveaway

Where BLAR offers a private ski or snowboard lesson giveaway in connection with the 2027 Winter Membership promotion, the following additional conditions apply:

To qualify for entry, a single transaction must contain 2 or more eligible 2027 Winter Memberships purchased during the advertised promotional sale period.
Each qualifying transaction will receive one entry into the giveaway.
The winner will be drawn from all eligible qualifying transactions after the promotion closes.
The prize is one private ski or snowboard lesson for up to 4 people, valued at up to $250.
Every participant in the private lesson must be a 2027 Winter Member included in the same original winning transaction.
The prize cannot be transferred to another family member, friend, member or any other person who was not included in the original winning transaction.
If the winning transaction contains fewer than 4 eligible members, the lesson will be limited to the number of eligible members included in that transaction.
If the winning transaction contains more than 4 eligible members, up to 4 members from that same transaction may participate in the lesson.
The lesson must be booked in advance and is subject to weather, snow conditions, lift and terrain availability, operational requirements and instructor availability.
Participants remain subject to the lesson conditions in Section 7, including arrival requirements, instructor directions and applicable age and ability requirements.
The prize is valid only during BLAR’s 2027 declared winter season unless BLAR expressly agrees otherwise in writing.
The prize has no cash value and cannot be sold, exchanged, transferred, redeemed for cash or substituted for another product or service except where required by law or expressly approved by BLAR.
The memberships in the qualifying transaction must remain valid and must not be refunded, cancelled or charged back for the transaction to remain eligible.

BLAR may verify the eligibility of the winning transaction and participating members before the lesson is booked or provided.

The giveaway does not alter or extend the validity, refund, cancellation or Snow Guarantee conditions applying to the 2027 Winter Memberships purchased in the qualifying transaction.

Nothing in these giveaway conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian Consumer Law.

16. Credits and Rescheduling

Where BLAR issues a credit:

The credit must be used within the validity period specified when issued.
The credit has no cash value unless otherwise required by law.
Credits cannot ordinarily be exchanged for cash.
Credits cannot ordinarily be extended beyond their expiry date.
Any price difference applying to a replacement product may be payable by the customer.
Credits may be subject to product availability.

Where a credit is issued under the Season Pass Membership Snow Guarantee, the additional conditions in Section 17 apply. A Snow Guarantee credit is not a cash refund and cannot be redeemed for cash.

Where BLAR permits a booking to be rescheduled, the customer remains responsible for checking operating and weather conditions for the new date.

Rescheduling does not guarantee that lifts, snow activities, terrain or other services will operate on the rescheduled date.

17. Season Pass Memberships and Snow Guarantee

Season Pass Memberships provide the named member with access to eligible BLAR lift operations during the applicable declared winter season, subject to these Terms and Conditions, operating conditions, safety requirements and any product-specific conditions disclosed at the time of purchase.

17.1 Non-Refundable Membership

Season Pass Memberships are non-refundable, except where a refund or other remedy is required under Australian Consumer Law or another law that cannot lawfully be excluded.

A refund will not ordinarily be provided because of:

Change of mind.
The member choosing not to use or fully use the membership.
Illness, injury, work commitments, relocation or other personal circumstances.
Travel disruption or an inability to reach Ben Lomond.
Weather conditions.
Insufficient natural or machine-made snow.
Snow quality or reduced snow coverage.
A late start or early end to the lift-served season.
Partial lift closures, wind holds or operational holds.
Mechanical, electrical or power interruptions.
Reduced terrain or reduced operating hours.
Particular lifts, trails or areas not operating.

The purchase of a Season Pass Membership is a seasonal product and does not guarantee any particular number of visits by the member, any particular snow conditions, any particular lift or terrain, or uninterrupted operations.

17.2 Membership Use

A Season Pass Membership:

Is issued to one named member and is non-transferable.
May only be used by the person to whom it was issued.
Has no cash value once issued.
Cannot be sold, shared, loaned or otherwise transferred without BLAR’s express written approval.
Is valid only for the applicable declared winter season, except where an eligible Snow Guarantee credit is issued under this section.
May be suspended or cancelled without refund where it is fraudulently used, shared, transferred without approval, or where the member seriously or repeatedly breaches safety, conduct or operational requirements.

17.3 Season Pass Membership Snow Guarantee

Where a Season Pass Membership is expressly sold with the BLAR Snow Guarantee, the following additional benefit applies.

If BLAR records 30 or fewer Lift Operating Days during the declared winter season to which the eligible Season Pass Membership relates, BLAR will issue the eligible member a credit for use toward a Season Pass Membership for BLAR’s immediately following declared winter season.

For the purposes of the Snow Guarantee, a Lift Operating Day means a day on which at least one BLAR lift is made available to the public for lift-served skiing or snowboarding for any part of that day. A day may count as a Lift Operating Day even if:

Only one lift operates.
Only limited terrain is available.
Operations begin late or finish early.
A lift is later placed on wind, weather, mechanical, electrical, safety or operational hold.

Testing, maintenance, staff-only operations or other non-public lift movements do not count as a Lift Operating Day. BLAR’s operational records will be used to determine the number of Lift Operating Days, subject to correction of any manifest error.

If BLAR records 31 or more Lift Operating Days, the Snow Guarantee is not triggered and no Snow Guarantee credit is payable.

17.4 Value and Use of Snow Guarantee Credit

Where the Snow Guarantee is triggered:

The credit will equal the amount actually paid to BLAR for the eligible Season Pass Membership, after any discount or promotion.
The credit applies only to the membership component and does not include transaction fees, rentals, lessons, food, transport, National Park passes, merchandise or other products or services.
The credit is issued to the original named member and is non-transferable unless BLAR expressly approves otherwise in writing.
The credit may only be used toward a Season Pass Membership for the immediately following declared winter season.
If the following season’s applicable membership price is greater than the available credit, the member must pay the difference.
If the following season’s applicable membership price is lower than the available credit, any unused balance has no cash value and will not be refunded or carried forward unless BLAR expressly agrees otherwise.
The credit cannot be redeemed for cash.
The credit cannot be transferred beyond the immediately following declared winter season.
If the credit is not redeemed during the immediately following declared winter season, it expires and is forfeited, except where otherwise required by law.

The Snow Guarantee is an additional contractual benefit and does not limit any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

17.5 Eligibility and Exclusions

The Snow Guarantee applies only where it is expressly stated as being included with the Season Pass Membership at the time of purchase.

Unless BLAR expressly states otherwise, the Snow Guarantee does not apply to:

Complimentary or staff passes.
Promotional passes issued without payment.
Day passes or multi-day passes.
Rental, lesson, snow play or transport products.
Credits carried forward from an earlier season, except to the extent BLAR expressly confirms in writing.

To receive a Snow Guarantee credit, the eligible Season Pass Membership must be paid in full. Where a payment plan is still current when the Snow Guarantee is assessed, the credit will not be issued until all scheduled amounts due for that membership have been paid.

The Snow Guarantee operates independently of whether an individual member personally used their membership during the season.

18. Season Pass Membership Payment Plans

Where BLAR offers a payment plan for a Season Pass Membership, the payment plan allows the customer to pay the purchase price by scheduled instalments. It does not convert the membership into a subscription and does not create an automatic renewal for a future season.

By selecting a payment plan, the purchaser authorises BLAR and its payment provider to charge the nominated payment method for the scheduled instalments disclosed at checkout.

The purchaser is responsible for ensuring that:

The nominated payment method remains valid.
Sufficient funds are available on each payment date.
Contact and payment details remain current.

If an instalment is declined, dishonoured or remains unpaid, BLAR may suspend access to the associated Season Pass Membership until the account is brought up to date. If amounts remain outstanding, BLAR may cancel the payment plan or membership to the extent permitted by law.

All scheduled instalments remain payable once the payment plan has commenced, subject to any rights or remedies available under Australian Consumer Law.

A Season Pass Membership purchased through a payment plan remains subject to the same non-refundable conditions in Section 17. Paying by instalments does not create an additional right to cancel, obtain a refund or stop future instalments because of change of mind, weather, snow conditions, personal circumstances or non-use, except where required by law.

If an eligible membership purchased through a payment plan qualifies for the Snow Guarantee, the membership must first be paid in full. Once all scheduled instalments have been received, the Snow Guarantee credit will be based on the total Season Pass Membership purchase price paid under the completed payment plan, subject to Section 17 and any adjustment required by law.

19. Medical Fitness

By participating in snow sports or alpine activities, you confirm that you are physically capable of undertaking the activity or have sought appropriate advice where necessary.

You are responsible for:

Assessing your fitness and ability.
Selecting activities appropriate for your experience.
Advising instructors or relevant staff of information reasonably necessary for your safe participation.
Following safety instructions.

Participants who are impaired by alcohol or drugs may be refused service or participation.

20. Children and Minors

Parents and guardians are responsible for ensuring children participate in activities appropriate to their age and ability.

Where BLAR specifies minimum or maximum ages for lessons, equipment, lifts or activities, those requirements must be followed.

A parent or legal guardian may be required to complete a waiver or provide consent for a minor.

Children must be appropriately supervised except while participating in a BLAR service that expressly includes supervision.

21. National Park and Third-Party Services

Ben Lomond Alpine Resort operates within or adjacent to Ben Lomond National Park.

BLAR does not control all roads, car parks, National Park facilities, public access areas or third-party businesses and services.

Customers remain responsible for complying with:

Parks and Wildlife Service requirements.
National Park rules.
Road regulations.
Directions from authorised officers.
Requirements imposed by third-party service providers they choose to use.

Unless BLAR is the provider of the relevant service, BLAR is not responsible for the acts, omissions, cancellations, availability or performance of independent third-party operators.

22. Personal Property

Guests remain responsible for their personal property.

To the extent permitted by law, BLAR accepts no responsibility for personal items that are:

Lost.
Stolen.
Misplaced.
Left unattended.
Damaged during participation in alpine activities.

Guests should appropriately secure valuables and equipment.

23. Limitation of Liability

To the fullest extent permitted by law, BLAR excludes liability for:

Injury or death arising from inherent or obvious risks of dangerous recreational activities where liability may lawfully be excluded.
Loss or damage to personal property.
Indirect or consequential loss where permitted by law.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy under Australian Consumer Law or other applicable legislation that cannot lawfully be excluded, restricted or modified.

Where BLAR’s liability may lawfully be limited, it will be limited to the extent permitted by applicable law.

24. Management Discretion

Any refund, credit, rescheduling, extension, product transfer or goodwill gesture outside these Terms and Conditions remains at the discretion of BLAR management unless otherwise required by law.

Providing a refund, credit, transfer, extension or other goodwill outcome in one circumstance does not create an obligation for BLAR to provide the same outcome in another circumstance.

Any exceptional decision made by BLAR does not constitute a permanent change to these Terms and Conditions.

25. Changes to Terms and Conditions

BLAR may update these Terms and Conditions from time to time.

The Terms and Conditions applicable to a purchase will generally be those in effect at the time the product was purchased, together with any specific product or promotional conditions disclosed at the time of purchase.

Changes required by law may apply as required.

26. Australian Consumer Law

These Terms and Conditions are intended to operate alongside the rights and guarantees provided by Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Where these Terms and Conditions provide BLAR with a discretion, that discretion will be exercised subject to applicable law.

27. Governing Law

These Terms and Conditions are governed by the laws of Tasmania, Australia.

Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the courts and tribunals of Tasmania and any applicable Commonwealth jurisdiction.

Ben Lomond Alpine Resort Pty Ltd ABN 74 650 281 431