Terms and conditions

Ben Lomond Alpine Resort

Lift Pass, Rental and Snow Activity Terms and Conditions

These Terms and Conditions apply to all lift passes, season passes, rental equipment, lessons, snow play activities,
toboggan hire, snow chains, and any other products or services purchased from Ben Lomond Alpine Resort Pty Ltd.

By purchasing online, entering the resort, or participating in any activity, you acknowledge and agree to these Terms and Conditions.

1. About Us

Ben Lomond Alpine Resort Pty Ltd
ABN: 74 650 281 431
Referred to in this document as “BLAR”, “we”, “our” or “us”.

2. Assumption of Risk and Dangerous Activities

Snow sports and alpine activities are inherently dangerous.

By purchasing a lift pass, rental equipment, lesson, snow play product, or entering the resort, you acknowledge and accept that:

  • Skiing, snowboarding and tobogganing are dangerous recreational activities.
  • Snow sports involve significant risk of injury or death.
  • Risks include but are not limited to:
  • Collisions with other participants
  • Collisions with natural or man made objects
  • Lift towers, fences, snowmaking equipment, hydrants and machinery
  • Variable snow and ice conditions
  • Weather changes including wind, whiteout and low visibility
  • Falls on steep or icy terrain
  • Terrain variations including bumps, holes and drop offs
  • Mechanical failure
  • Negligence of other participants

Under the Australian Consumer Law and applicable Civil Liability legislation, you acknowledge that snow sports are dangerous recreational
activities and we are not liable for injury or death resulting from obvious risks.

You voluntarily assume all risks associated with alpine activities.

3. Waiver and Release

To the fullest extent permitted by law, you:

  • Release BLAR, its directors, employees, contractors and agents from liability for injury, loss or damage arising from participation in snow sports or use of our facilities.
  • Agree not to make any claim against BLAR for injury or damage resulting from obvious risks.
  • Indemnify BLAR against claims arising from your conduct.

All participants must complete and accept an online waiver prior to receiving a lift pass, rental equipment or lesson.

Parents or legal guardians must complete waivers for minors.

No waiver, no participation.

4. Lift Pass Conditions

Lift passes and season passes:

  • Are non refundable unless required by Australian Consumer Law.
  • Are non transferable.
  • Must be worn and visible at all times.
  • May be cancelled without refund if misused or shared.

BLAR reserves the right to:

  • Close lifts due to weather, wind, power failure or operational reasons.
  • Restrict terrain access.
  • Suspend operations at any time.

No refunds or compensation will be provided for:

  • Weather conditions
  • Snow quality
  • Partial lift closures
  • Mechanical interruptions
  • Road closures
  • Limited terrain

Season passes are valid only for the stated season and cannot be extended.

5. Rental Equipment Conditions

When hiring skis, snowboards, boots, helmets, clothing, toboggans or snow chains, you agree that:

  • Equipment is used at your own risk.
  • Helmets reduce risk but do not prevent injury.
  • Equipment must be returned by the agreed time.
  • You are responsible for damage beyond normal wear and tear.
  • You are liable for lost or stolen equipment.

BLAR is not responsible for injury arising from equipment use.

It is your responsibility to ensure equipment fits correctly and is suitable.

6. Toboggan and Snow Play Conditions

Tobogganing and snow play must only occur in Ben Lomond National Park’s designated toboggan area.

You must:

  • Follow staff and signage instructions at all times.
  • Supervise children.
  • Use equipment safely.
  • Avoid collisions.

Reckless behaviour may result in removal by Parks Rangers without refund.

7. Ski School and Lessons

Lessons are subject to:

  • Weather and operational conditions.
  • Instructor availability.
  • Minimum participant numbers.

Late arrival may result in reduced lesson time without refund.

Participants must follow instructor directions at all times.

8. Code of Conduct

All guests must:

  • Ski and ride in control.
  • Give way to those below.
  • Not stop in blind spots.
  • Observe all signage.
  • Follow Alpine Responsibility Code principles.

BLAR reserves the right to refuse access to any person for:

  • Reckless behaviour
  • Intoxication
  • Abuse of staff
  • Failure to follow directions

No refund will be given in these circumstances.

9. Weather and Road Conditions

Access to Ben Lomond is via alpine roads that may require snow chains.

You are responsible for:

  • Checking road conditions.
  • Carrying and fitting chains when required.
  • Ensuring your vehicle is suitable.

BLAR is not responsible for:

  • Road closures
  • Chain fitting errors
  • Vehicle damage
  • Travel disruptions

10. Photography and Media

By entering the grounds of Ben Lomond Base and Ben Lomond National Park, you consent to photography or filming for marketing and promotional purposes and use of images without compensation.

If you do not consent, notify us in writing prior to arrival.

11. Online Purchase Conditions

All online purchases:

  • Must be paid in full at time of booking.
  • Are subject to availability.
  • May require identification on collection.
  • Are not confirmed until payment is processed.

Pricing errors may be corrected at our discretion.

12. Refunds and Cancellations

Refunds will only be provided:

  • As required under Australian Consumer Law.
  • Where BLAR cancels a product entirely and does not offer an alternative.

Change of mind, weather, or personal circumstances do not entitle refund.

Travel insurance is strongly recommended.

13. Medical and Fitness

You confirm that:

  • You are medically fit to participate.
  • You have disclosed any relevant conditions.
  • You accept responsibility for your health.

Participants under the influence of alcohol or drugs may be refused service.

14. Limitation of Liability

To the extent permitted by law, BLAR excludes liability for injury or death from obvious risks, loss or damage to personal property,
and indirect or consequential loss.

Where liability cannot be excluded, it is limited to resupply of the service.

15. Changes to Terms

BLAR may update these Terms and Conditions at any time.

The version current at the time of purchase applies.

16. Governing Law

These Terms and Conditions are governed by the laws of Tasmania, Australia.