Ben Lomond Alpine Resort

Lift Pass, Rental and Snow Activity Terms and Conditions

These Terms and Conditions apply to all lift passes, season passes, rental equipment, lessons, snow play activities,
toboggan hire, snow chains, and any other products or services purchased from Ben Lomond Alpine Resort Pty Ltd.

By purchasing online, entering the resort, or participating in any activity, you acknowledge and agree to these Terms and Conditions.

1. About Us

Ben Lomond Alpine Resort Pty Ltd
ABN: 74 650 281 431
Referred to in this document as “BLAR”, “we”, “our” or “us”.

2. Assumption of Risk and Dangerous Activities

Snow sports and alpine activities are inherently dangerous.

By purchasing a lift pass, rental equipment, lesson, snow play product, or entering the resort, you acknowledge and accept that:

• Skiing, snowboarding and tobogganing are dangerous recreational activities.
• Snow sports involve significant risk of injury or death.
• Risks include but are not limited to:

• Collisions with other participants
• Collisions with natural or man made objects
• Lift towers, fences, snowmaking equipment, hydrants and machinery
• Variable snow and ice conditions
• Weather changes including wind, whiteout and low visibility
• Falls on steep or icy terrain
• Terrain variations including bumps, holes and drop offs
• Mechanical failure
• Negligence of other participants

Under the Australian Consumer Law and applicable Civil Liability legislation, you acknowledge that snow sports are dangerous recreational
activities and we are not liable for injury or death resulting from obvious risks.

You voluntarily assume all risks associated with alpine activities.

3. Waiver and Release

To the fullest extent permitted by law, you:

• Release BLAR, its directors, employees, contractors and agents from liability for injury, loss or damage arising from participation in snow sports or use of our facilities.
• Agree not to make any claim against BLAR for injury or damage resulting from obvious risks.
• Indemnify BLAR against claims arising from your conduct.

All participants must complete and accept an online waiver prior to receiving a lift pass, rental equipment or lesson.

Parents or legal guardians must complete waivers for minors.

No waiver, no participation.

4. Lift Pass Conditions

Lift passes and season passes:

• Are non refundable unless required by Australian Consumer Law.
• Are non transferable.
• Must be worn and visible at all times.
• May be cancelled without refund if misused or shared.

BLAR reserves the right to:

• Close lifts due to weather, wind, power failure or operational reasons.
• Restrict terrain access.
• Suspend operations at any time.

No refunds or compensation will be provided for:

• Weather conditions
• Snow quality
• Partial lift closures
• Mechanical interruptions
• Road closures
• Limited terrain

Season passes are valid only for the stated season and cannot be extended.

5. Rental Equipment Conditions

When hiring skis, snowboards, boots, helmets, clothing, toboggans or snow chains, you agree that:

• Equipment is used at your own risk.
• Helmets reduce risk but do not prevent injury.
• Equipment must be returned by the agreed time.
• You are responsible for damage beyond normal wear and tear.
• You are liable for lost or stolen equipment.

BLAR is not responsible for injury arising from equipment use.

It is your responsibility to ensure equipment fits correctly and is suitable.

6. Toboggan and Snow Play Conditions

Tobogganing and snow play must only occur in Ben Lomond National Park’s designated toboggan area.

You must:

• Follow staff and signage instructions at all times.
• Supervise children.
• Use equipment safely.
• Avoid collisions.

Reckless behaviour may result in removal by Parks Rangers without refund.

7. Ski School and Lessons

Lessons are subject to:

• Weather and operational conditions.
• Instructor availability.
• Minimum participant numbers.

Late arrival may result in reduced lesson time without refund.

Participants must follow instructor directions at all times.

8. Code of Conduct

All guests must:

• Ski and ride in control.
• Give way to those below.
• Not stop in blind spots.
• Observe all signage.
• Follow Alpine Responsibility Code principles.

BLAR reserves the right to refuse access to any person for:

• Reckless behaviour
• Intoxication
• Abuse of staff
• Failure to follow directions

No refund will be given in these circumstances.

9. Weather and Road Conditions

Access to Ben Lomond is via alpine roads that may require snow chains.

You are responsible for:

• Checking road conditions.
• Carrying and fitting chains when required.
• Ensuring your vehicle is suitable.

BLAR is not responsible for:

• Road closures
• Chain fitting errors
• Vehicle damage
• Travel disruptions

10. Photography and Media

By entering the grounds of Ben Lomond Base and Ben Lomond National Park, you consent to photography or filming for marketing and promotional purposes and use of images without compensation.

If you do not consent, notify us in writing prior to arrival.

11. Online Purchase Conditions

All online purchases:

• Must be paid in full at time of booking.
• Are subject to availability.
• May require identification on collection.
• Are not confirmed until payment is processed.

Pricing errors may be corrected at our discretion.

12. Refunds and Cancellations

Below is a complete replacement for your existing Section 12 – Refunds and Cancellations, incorporating the illness and injury provisions discussed.

12. Refunds and Cancellations

Refunds will only be provided:

• As required under Australian Consumer Law.
• Where BLAR cancels a product entirely and does not offer an alternative product, service or rescheduled date.

The following circumstances do not automatically entitle a guest to a refund or credit:

• Change of mind.
• Weather conditions.
• Snow conditions or snow quality.
• Partial lift closures.
• Mechanical interruptions.
• Road closures or access restrictions.
• Travel disruptions.
• Transport issues.
• Personal circumstances.
• Illness or injury.

Illness and Injury Cancellation Policy

We understand that illness or injury can occur unexpectedly and may impact your plans. Where possible, Ben Lomond Alpine Resort will work with guests to provide reasonable options where they are unable to utilise their booking due to medical reasons.

Please review the information below to understand how requests relating to illness or injury are assessed.

This policy applies to lift passes, lessons, rental bookings and snow activity products only.

At a glance: what to expect

Illness or injury before the start time of your booking

• Tasmanian residents may be eligible for a credit for use during the current winter season.
• Interstate and international guests may be eligible for a credit, refund or rescheduling option at the sole discretion of BLAR management.

Illness or injury after your booking has started

• Multi-day lift passes, lessons and rental products may be eligible for a credit reflecting the remaining unused days of the booking.

A medical certificate is required for all illness or injury requests.

If illness or injury occurs before the start time of your booking

If you become ill or injured before the start time of the first day of your booking and are unable to utilise your purchased products, the following conditions apply:

• Requests for refunds due to illness or injury must be submitted no later than 48 hours prior to the commencement of the booked activity.
• Requests received within 48 hours of the booking commencement may be considered at the sole discretion of BLAR management.
• Cash refunds are not available except where required under Australian Consumer Law.
• Tasmanian residents may be issued with a credit for use during the current declared winter season between 1 June and 30 September.
• Interstate and international guests are strongly encouraged to obtain travel insurance to cover illness, injury and travel disruption.

If illness or injury occurs after your booking has started

If illness or injury prevents you from continuing to utilise a multi-day lift pass, lesson or rental booking after the first day has commenced:

• Any credit offered will reflect the remaining unused days of the booking.
• Credits will be issued for future use only.
• Cash refunds are not available except where required under Australian Consumer Law.

To be eligible, notification must be received prior to the scheduled start time on the day you wish to cancel or cease participation.

Documentation requirements

To assess requests relating to illness or injury, BLAR requires a valid medical certificate.

The medical certificate must:

• Be issued by a registered Australian medical practitioner following a medical consultation.
• Be dated as close to the illness or injury as reasonably possible.
• Clearly state the date of consultation.
• Confirm the date of diagnosis.
• Confirm that the illness or injury prevented participation in skiing, snowboarding or snow activities for a specified period which aligns with the booked dates.
• Clearly state that the guest was medically unfit, incapacitated or otherwise unable to safely participate in snow activities.

BLAR reserves the right to only accept medical certificates issued following consultation with a registered Australian medical practitioner. BLAR may request additional information where the certificate does not clearly demonstrate incapacity to participate in snow activities.

Medical certificates should be submitted within seven (7) days of the cancellation request.

Tasmanian Resident Policy

As Tasmanian residents are reasonably able to utilise their booking during the declared winter season, refunds will not ordinarily be provided for illness or injury.

Where approved, credits issued to Tasmanian residents will be valid for use during the current declared winter season between 1 June and 30 September unless otherwise approved by BLAR management.

Management Discretion

Any refund, credit, rescheduling or goodwill gesture outside of this policy remains entirely at the discretion of BLAR management unless otherwise required under Australian Consumer Law.

Travel insurance is strongly recommended for all guests.

This version keeps your position strong operationally while preserving discretion for genuine cases and maintaining compliance with Australian Consumer Law.

13. Medical and Fitness

You confirm that:

• You are medically fit to participate.
• You have disclosed any relevant conditions.
• You accept responsibility for your health.

Participants under the influence of alcohol or drugs may be refused service.

14. Limitation of Liability

To the extent permitted by law, BLAR excludes liability for injury or death from obvious risks, loss or damage to personal property,
and indirect or consequential loss.

Where liability cannot be excluded, it is limited to resupply of the service.

15. Changes to Terms

BLAR may update these Terms and Conditions at any time.

The version current at the time of purchase applies.

16. Governing Law

These Terms and Conditions are governed by the laws of Tasmania, Australia.